Accountancy
121
Agriculture, Fishing
2
Finance, Insurance
96
Call Centres
1
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109
Construction, Property
97
Customer services
81
Defence/Armed Forces
64
Education
3
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84
Engineering, Manufacturing 119
Graduate, Trainees
50
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82
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71
IT & Internet
438
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87
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99
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0
Senior appointments
10
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Other
52
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Defence/Armed Forces Vacancy 1315 |
| Post:Incident & Problem Management Analyst |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
London
|
| The announcement text: |
DESCRIPTION
Furnish technical support to internal and commercial customers through collaboration with various support teams.
Provide technical, educational and professional leadership to my team members as well as cross-functional teams.
Process Critical Global Issues in a timely fashion.
Ability to multi-task 10-12 issues, prioritizing and re-prioritizing as necessary.
Work to ensure the correct support teams are engaged and working to resolve the issue.
Communicate issue to End User Community and inform them of an Estimated Time of Update.
Update Process and Procedure Database with new and valuable information for the Helpdesk
Update On call support database with new names and numbers.
Handle escalations that are out of criteria according to Service Level Agreements
Research and gather information for Root Cause Analysis to prevent further critical situations that impact the End User Community on a Global Scale.
Follow up on previous closed critical issues for trend analysis.
REQUIREMENTS
Prior experience in a high paced FINANCIAL environment
5+ years of Solaris/UNIX/Linux experience.
Experience with Critical Situation Management
Experience Root Cause Analysis: Incident (Hysterical) vs. Problem (Historical) Analysis
Experience with Problem Management and Change Process controls and tools.
Strong project management and organizational skills
Excellent written and verbal communications
Excellent listening and analytical skills
THIS SUPPORTS EURO-OFFICE, HOURS: 5PM-2AM Sunday through Thursday
The ideal candidate will remain calm under pressure, be a team player and be customer focused. Assertive but diplomatic, relentless, with a strong desire to see things through to completion.
Bachelors Degree
Compensation: $75,000-85,000 bonus eligible
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
|
| Contact information |
| Employer: |
ALPINA CONSULT
|
| Email: |
jlc@mlb.com
|
| Phone: |
599-52-86 (84)
|
|
| |
Publication date: 2009-10-25 19:35:05
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